Shipping policy

Shipping Policy

Effective date: July 14, 2026

This Shipping Policy applies to purchases made through Salt Dawg LLC.

Shipping Costs

Shipping charges are the customer’s responsibility unless Salt Dawg LLC fulfilled the order incorrectly.

Available shipping methods and estimated costs are displayed at checkout after the customer enters the delivery address and ZIP code. Shipping costs may vary based on:

Delivery ZIP code and destination
Package weight and dimensions
Products included in the order
Available carrier and service level
Oversized or specialized shipping requirements

The shipping amount displayed during checkout will be added to the order total before payment is submitted.

Order Processing

Orders are processed after payment and order information have been successfully received.

Processing time is separate from carrier transit time. Products requiring assembly, sourcing, customization, or build-to-order configuration may require additional processing time.

When available, estimated processing or delivery information will be displayed on the product page, during checkout, or in the order confirmation.

Orders are not processed or shipped on weekends or recognized federal holidays.

Delivery Estimates

Any delivery date or transit time displayed during checkout is an estimate and is not a guaranteed delivery date.

Delivery may be delayed by circumstances outside Salt Dawg LLC’s control, including:

Carrier delays
Severe weather
Natural disasters
Transportation disruptions
Incorrect or incomplete addresses
High seasonal shipping volume
Government restrictions
Supply or production delays

Salt Dawg LLC is not responsible for carrier delays after an order has been transferred to the shipping carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code

Customers may be responsible for additional shipping charges caused by an incorrect or incomplete address, refused delivery, failed delivery attempt, or address correction.

Contact support@saltdawgllc.com immediately if an address correction is needed. Address changes cannot be guaranteed after processing or fulfillment begins.

Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout.

Tracking information may require additional time to update after the carrier receives the shipment.

Incorrect Orders

Inspect the shipment promptly after delivery.

Contact support@saltdawgllc.com within 10 calendar days after delivery if Salt Dawg LLC shipped:

The wrong product
The wrong product variation
An incorrect quantity
An order missing a listed component

Include the order number, a description of the issue, and clear photographs when requested.

If Salt Dawg LLC confirms that the order was fulfilled incorrectly, Salt Dawg LLC will provide or reimburse reasonable shipping costs associated with correcting the order.

Customer-Paid Shipping

Except when Salt Dawg LLC confirms that an order was fulfilled incorrectly, the customer is responsible for:

Original shipping charges
Return shipping charges
Exchange shipping charges
Address-correction charges
Redelivery charges
Shipping charges resulting from refused or undeliverable packages

Original shipping charges are nonrefundable unless Salt Dawg LLC fulfilled the order incorrectly.

Damaged Packages

Customers should inspect packages upon delivery and photograph visible damage before opening the package when reasonably possible.

Report damaged merchandise to support@saltdawgllc.com within 10 calendar days after delivery. Include:

Order number
Photographs of the shipping container
Photographs of the shipping label
Photographs of the damaged product
Description of the damage

Salt Dawg LLC may assist with reviewing the issue or submitting a carrier claim. Unless Salt Dawg LLC fulfilled the order incorrectly, shipping costs remain the customer’s responsibility.

Keep the original product, packaging, shipping carton, and packing materials until the claim has been resolved.

Lost, Stolen, or Missing Deliveries

Contact support@saltdawgllc.com if tracking does not update or a shipment appears lost.

If tracking shows that a package was delivered, customers should:

Verify the delivery address.
Check around the delivery location.
Ask household members, neighbors, or building management.
Contact the shipping carrier.

Salt Dawg LLC may assist with available carrier information or claims but cannot guarantee replacement or reimbursement for packages confirmed as delivered, stolen after delivery, or lost because an incorrect address was provided.

Split Shipments

Orders containing multiple products may arrive in separate packages. Separate tracking information may be provided for each shipment.

Build-to-Order Products

Custom-configured and build-to-order systems may have separate processing, freight, delivery, and shipping requirements.

Shipping estimates for these orders may be included in the written quote rather than calculated through standard checkout.

Shipping Destinations

Available shipping destinations are determined during checkout. If Shopify does not provide a shipping option for the entered address, contact sales@saltdawgllc.com before placing the order.

International customers, when international shipping is available, are responsible for applicable customs duties, taxes, brokerage charges, import fees, and destination-country requirements unless otherwise stated in writing.