Refund policy

Return and Refund Policy

Effective date: July 14, 2026

Salt Dawg LLC accepts eligible return requests submitted within 10 calendar days after delivery.

Return Eligibility

To qualify for a return, an item must be:

Unused, unworn, and unaltered
In its original packaging
Complete with all included components, manuals, labels, accessories, and documentation
In resalable condition
Accompanied by proof of purchase

Items showing use, contamination, damage caused after delivery, improper storage, missing components, or alteration may be refused.

Starting a Return

Contact support@saltdawgllc.com within 10 calendar days after delivery.

Include:

Customer name
Order number
Product being returned
Reason for the return
Photographs when the product is damaged, defective, incomplete, or incorrect

Do not send merchandise back before receiving return authorization and instructions from Salt Dawg LLC.

Unauthorized returns may be refused or returned to the sender.

Return Shipping

Customers are responsible for all return shipping costs except when Salt Dawg LLC confirms that it fulfilled the order incorrectly.

Salt Dawg LLC will pay or reimburse reasonable return shipping only when it shipped:

The wrong product
The wrong product variation
The wrong quantity
An order missing a listed component because of a Salt Dawg fulfillment error

Customers remain responsible for return shipping involving:

Changes of mind
Ordering the wrong product
Incorrect customer-provided information
Carrier damage
Manufacturer defects
Product dissatisfaction
Refused deliveries
Undeliverable addresses
Any return not caused by incorrect fulfillment by Salt Dawg LLC

Original shipping charges are nonrefundable unless Salt Dawg LLC fulfilled the order incorrectly.

Use a trackable shipping service and retain the shipping receipt. Salt Dawg LLC is not responsible for unauthorized returns or returned merchandise lost or damaged during shipment.

Damaged or Defective Products

Inspect your order promptly after delivery.

Contact support@saltdawgllc.com within the 10-day return period if a product arrives damaged or appears defective.

Include photographs of:

The product
The shipping carton
The shipping label
Any visible packaging damage

Salt Dawg LLC will review the claim and determine whether a refund, replacement, replacement component, store credit, manufacturer claim, or other resolution is appropriate.

Unless Salt Dawg LLC fulfilled the order incorrectly, the customer remains responsible for return shipping.

Keep the product, original carton, packaging materials, labels, manuals, and accessories until the claim is resolved.

Incorrect or Incomplete Orders

Contact support@saltdawgllc.com within 10 calendar days after delivery if Salt Dawg LLC shipped an incorrect or incomplete order.

After confirming the fulfillment error, Salt Dawg LLC may provide:

A replacement product
A missing component
A corrected shipment
Store credit
A partial refund
A full refund

Salt Dawg LLC will pay or reimburse reasonable shipping costs required to correct a confirmed fulfillment error.

Nonreturnable Products

The following products are final sale unless Salt Dawg LLC fulfilled the order incorrectly:

Custom-configured products
Build-to-order systems
Personalized products
Digital downloads
Electronic field guides
Gift cards
Clearance or final-sale products
Opened medical or first-aid products
Opened hygiene products
Opened food products
Opened water-treatment products
Opened medications or consumables
Used emergency, signaling, safety, or protective equipment

Products that present a health, sanitation, contamination, or safety concern cannot be returned after opening or use.

Custom and Build-to-Order Systems

Custom-configured and build-to-order systems are generally nonreturnable and nonrefundable after sourcing, customization, assembly, or production begins.

Any separate written quotation, configuration agreement, deposit requirement, cancellation term, or build authorization will control if it differs from this general policy.

Refund Inspection

Approved returns will be inspected after delivery to Salt Dawg LLC.

Salt Dawg LLC may reduce or deny a refund when an item:

Has been used
Is damaged
Is incomplete
Is contaminated
Is missing packaging or components
Was returned outside the approved period
Does not match the authorized return
Cannot reasonably be resold

We will notify the customer whether the refund has been approved.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after inspection.

The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Shipping charges are not refunded unless Salt Dawg LLC fulfilled the order incorrectly.

If more than 15 business days have passed since Salt Dawg LLC approved the refund, contact support@saltdawgllc.com.

Exchanges

Salt Dawg LLC does not guarantee direct exchanges.

The fastest method is generally to return the eligible product and place a new order after the return is approved.

Customers are responsible for return and replacement shipping unless Salt Dawg LLC fulfilled the original order incorrectly.

Order Cancellations

Cancellation requests must be submitted before processing, sourcing, assembly, or fulfillment begins.

Salt Dawg LLC cannot guarantee cancellation after an order enters processing.

Custom and build-to-order purchases may become noncancelable after sourcing, customization, assembly, or production begins.

Address Errors and Refused Deliveries

Customers are responsible for providing a complete and accurate delivery address.

Shipping, address-correction, redelivery, and return costs caused by an incorrect address, refused shipment, or failed delivery are the customer’s responsibility.

Refunds for returned undeliverable orders may be reduced by shipping and carrier charges incurred by Salt Dawg LLC.